Privacy Policy

At Share Hub Pvt. Ltd. ("we", "us", "our"), your privacy is a priority. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can access or request deletion of your personal data.

1. Information We Collect

• Personal Information: name, email address, and other contact information you provide directly.
• Usage Information: site and app usage data, device and browser information, logs, and analytics.
• Transaction Information: purchase or subscription details, billing and payment confirmations.

2. How We Use Your Information

We use the information we collect to operate, provide, and improve our services, to communicate with you, to secure our systems, and to satisfy legal and accounting obligations.

3. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no transmission or storage method is 100% secure. If a security incident occurs, we will follow applicable laws and notify affected users when required.

4. Data Retention & Deletion

We respect your right to control your personal data. Below is our deletion and retention practice.

Requesting Deletion

You may request deletion of your personal data through our data deletion page:

Request Data Deletion

Processing Time

When we receive a valid deletion request, we will:

• Verify the request to ensure it comes from the account owner or an authorized representative.
• Delete personal data associated with your account from active systems within 48 hours of successful verification.

Exceptions & Limited Retention

Certain data may be retained beyond the 48-hour deletion window for limited, lawful purposes including:

• Financial records: transaction and subscription details may be retained for accounting, tax, fraud prevention, and legal compliance. These records are stored securely and accessed only by authorized personnel.
• Legal obligations: if required by law, court order, or for the establishment, exercise, or defense of legal claims.
• Backup copies: residual copies may remain in backup systems for a limited time until overwritten; such copies are not used for active processing.

5. Third-Party Services

We may use third-party services (payment processors, analytics providers, hosting providers). Those services have separate privacy practices; we recommend reviewing their policies. We limit data shared with third parties to what is necessary for the service they provide.

6. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data (see Data Deletion above).
• Object to or restrict certain processing where applicable.

7. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will update the "Effective Date" at the top of this page. Continued use of our services after updates constitutes acceptance of those changes.

8. Contact Us

If you have questions, concerns, or requests about this policy or your data, contact us at:

Email: [email protected]
Address: Share Hub Pvt. Ltd., Kathmandu, Nepal